Frequently Asked Questions

  • We have a 30 day return window. If you come back in that time you will have your choice of a full refund, store credit balance, or replacement (if available). See our full return policy below.

  • If you bring your purchase back within 30 days you are eligible for a return. If there is nothing wrong with your purchase, a 20% restocking fee will be deducted from your refund. Games returned within 7 days will be exempt from this restocking fee if you accept a refund in store-credit instead of cash. This is for games that do not have issues. Defective games returned within 30 days will fall under the full refund policy. You can see our entire return policy below.

  • Unfortunately, we do not have the means to create an automated waitlist. The best way to see when we get in new games is to check out weekly updates. The update goes live at 9 AM on Wednesdays, and you can find it on our Facebook, Instagram, or What’s New page here on our website.

  • Yes, we have a fully functional eShop where you can purchase anything in stock online. You can checkout with in-store pickup with no extra charge or have it shipped to you for $7.50 flat. Check it out here.

  • We do not offer holds for items, but you can purchase it online for in-store pickup at no extra charge. We will set aside pickups for as long as you like.

  • We test all games worth $9.99 or more by booting to the start menu. Games worth $29.99 or more we boot all the way to gameplay and play for a few minutes. All consoles go through a detailed testing checklist before being cleaned and processed and are guaranteed to work.

  • Yes, we factory reset all systems during the testing process.

  • We do not repair systems or controllers. We do not repair broken HDMI ports and we do not fix stick drift. We recommend Phone Axiom for repairs. We do offer disc resurfacing which can remove scratches from discs and let them play like new again. We charge $5 per disc if we can get the disc to work.

  • You do not need an appointment to sell or trade in games, consoles, or controllers. We offer cash or store credit and can usually get you an offer quickly. If you happen to bring in a lot of items or it is nearing closing time, we may ask you to drop off your items and we will get to them the following business day.

  • We buy and sell Pokémon cards. Currently, Pokémon cards are the only cards we buy. We do not buy Magic the Gathering, Yu-Gi-Oh, or One Piece cards. You can find the full guideline here.

  • We buy games, consoles, controllers, and Pokémon cards. We do not buy:

    PC games, keyboards, mice, headphones, monitors, computer parts, Atari, Wii Balance Boards, Wii controller accessories, 3rd party controllers, 3rd party accessories, Skylanders, Disney Infinity figures, Lego Dimension sets, arcade machines, steering wheels, flight sticks, plug and play consoles.

Return Policy

What if the game or console doesn’t work?

We will work with you to either: get your item working, replace it with a working item, or offer a full refund. If something doesn’t work, we will make it right. All refunds must be issued in the same method as the original payment. We will no longer accept returns after 30 days. 

What if I changed my mind?

Bring back any game within 7 days of purchase to receive a full refund in store credit only.
All returns that are not related to a defective item will result in a 20% restocking fee. This applies to both in-store credit and purchased items. We will no longer accept returns after 30 days.

What if I broke it?

We get that things happen, but item defects that are caused by the buyer will not be eligible for return. Factory sealed games that have been opened by customers will not be eligible for return. We will no longer accept returns after 30 days.